• Finance And Business 15.08.2018 Comments Off on Effortless Experience Conquering Battleground Customer PDF C93f9665b

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    by Matthew Dixon : The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

    ISBN : #1469055589 | Date : 2014-03-18

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    PDF-e1fa6 | Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems-a big strategic mistake. Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how … The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)


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    [Pub.36Tqb] The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box) PDF | by Matthew Dixon


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  • Finance And Business 15.08.2018 Comments Off on Comprehensive Logistics Timm Gudehus PDF Bd8c5d0df

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    by Timm Gudehus : Comprehensive Logistics

    ISBN : #3662518023 | Date : 2016-08-23

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    PDF-1b145 | Modern logistics comprises operative logistics, analytical logistics and management of logistic networks. Central task of operative logistics is the efficient supply of required goods at the right place within the right time. Tasks of analytical logistics are designing optimal networks and systems, developing strategies for planning, scheduling and operation, and organizing efficient order and per… Comprehensive Logistics


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  • Finance And Business 14.08.2018 Comments Off on Unified Communications Transforming Performance Processes PDF 99da078e7

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    by Institute of Directors : Unified Communications: Transforming the Performance of Your Business Processes

    ISBN : #1904520650 | Date : 2008-09-03

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    PDF-5485c | … Unified Communications: Transforming the Performance of Your Business Processes


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  • Finance And Business 14.08.2018 Comments Off on Making Knowledge Common Literacies Epistemologies PDF B4e0f2248

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    by Lesley Farrell : Making Knowledge Common: Literacy and Knowledge at Work (New Literacies and Digital Epistemologies)

    ISBN : #0820467618 | Date : 2006-05-04

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    PDF-1ba5e | Making Knowledge Common looks at how ordinary people in ordinary workplaces use literacy to make the global knowledge economy happen. It challenges established views of what «counts» as knowledge at work, of how ICT (information and communication technology) helps and hinders people sharing knowledge in global networks of production, and of how workplace education develops and promotes the liter… Making Knowledge Common: Literacy and Knowledge at Work (New Literacies and Digital Epistemologies)


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  • Finance And Business 14.08.2018 Comments Off on How Say Satisfaction Strategies Relationships PDF 99123fc12

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    How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service PDF




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    ISBN : #0735205256 | Date : 2013-03-05

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    PDF-71e4b |  A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Co… How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service


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  • Finance And Business 13.08.2018 Comments Off on Authority Autonomy Paradoxes Modern Knowledge PDF D01523d10

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    by Susanne Ekman : Authority and Autonomy: Paradoxes in Modern Knowledge Work

    ISBN : #023034822X | Date : 2012-09-18

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    PDF-b9421 | Offers a detailed and entertaining analysis of the daily interactions between managers and employees in creative knowledge intensive organizations. Based on vivid examples, the book shows how both managers and employees entertain contradictory understandings of their mutual commitment…. Authority and Autonomy: Paradoxes in Modern Knowledge Work


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  • Finance And Business 13.08.2018 Comments Off on Realising Systems Thinking Management Contemporary PDF 31c2175f6

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    by John Mingers : Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking)

    ISBN : #1441939296 | Date : 2010-11-23

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    PDF-16fd3 | This book deals with the contribution of a systems approach to a range of disciplines from philosophy and biology to social theory and management. It weaves together material from some of the pre-eminent thinkers of the day. In doing so it creates a coherent path from fundamental work on philosophical issues of ontology and epistemology through specific domains of knowledge about the nature of inf… Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking)


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    [Pub.87arC] Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking) PDF | by John Mingers


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  • Finance And Business 12.08.2018 Comments Off on Business Strategy Introduction David Campbell PDF 24db9c9d8

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    by David Campbell : Business Strategy: An Introduction

    ISBN : #0750642076 | Date : 1999-07-13

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    PDF-743d3 | A pertinent and accessible textbook for undergraduate business students, who have very little or no knowledge of this subject area. Straightforward terminology has been used to explain complex issues and concepts. The exploration of the concepts reflects the most recent research in strategic management. Comprehensive coverage of topics includes current debates on ethics and resource-based strategy… Business Strategy: An Introduction


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  • Finance And Business 12.08.2018 Comments Off on Happy Customers Faster Cash Customers PDF D9811f785

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    by Marcel Wiedenbrugge : Happy Customers Faster Cash: Turning debtors into customers who pay on time

    ISBN : #1500639559 | Date : 2014-08-22

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    PDF-13cb6 | Happy Customers Faster Cash is for anyone who has to deal with the day to day issue of collecting payments from customers. It is a hands-on guide not only for credit controllers, accounts receivable employees, credit managers and debt collectors, but also for small business owners who may carry out the task of collecting money themselves or they employ someone where this is just part of their dail… Happy Customers Faster Cash: Turning debtors into customers who pay on time


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  • Finance And Business 12.08.2018 Comments Off on Interpersonal Communication Practical Sorin Dumitrascu PDF 0e1c0edf5

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    by Sorin Dumitrascu : Interpersonal Communication: A Practical Guide

    ISBN : #1521122415 | Date : 2017-04-21

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    PDF-7b402 | One of people’s primary needs is social interaction. By communicating well face-to-face, we build healthier and more productive relationships, work more effectively, and gain more satisfaction from life. However, communicating well is a skill that requires learning and practice. It isn’t something that people intuitively know how to do well. To communicate well, both you and your listeners need t… Interpersonal Communication: A Practical Guide


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  • Finance And Business 12.08.2018 Comments Off on Summary Repositioning Review Analysis Rivkins Ebook PDF 6b447e6ad

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    by BusinessNews Publishing : Summary: Repositioning: Review and Analysis of Trout and Rivkin’s Book

    ISBN : # | Date : 2014-11-12

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    PDF-7800c | The must-read summary of Jack Trout and Steve Rivkin’s book: “Repositioning: Marketing in an Era of Competition, Change and Crisis”.This complete summary of the ideas from Jack Trout and Steve Rivkin’s book “Repositioning” shows how positioning is all about how you differentiate yourself in the mind of prospective customers – the process of creating mental links so whenever people think about yo… Summary: Repositioning: Review and Analysis of Trout and Rivkin’s Book


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  • Finance And Business 11.08.2018 Comments Off on Connections Count Master Human Business PDF B38606541

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    by Barb Lundy : Connections Count: Master the Human Side of Business

    ISBN : #0692688862 | Date : 2016-09-15

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    PDF-b6d46 | This Do-It-Yourself Guide provides business examples, processes and exercises you can apply to current projects. Use the processes in a wide variety of settings to strengthen your business relationship style and skills. Also works for team development and mentoring. Caution: not effective for mandatory training…. Connections Count: Master the Human Side of Business


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  • Finance And Business 11.08.2018 Comments Off on Kommunikatives Handeln Top Management Unternehmenspolitischer Strategischer PDF F6adda9a2

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    ISBN : #3631390106 | Date : 2002-03-28

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    PDF-7c13e | Der Erfolg von Unternehmen ist immer mehr auch von der Akzeptanz der Gesellschaft abhängig. Das Top-Management ist damit aufgerufen, gesellschaftlich richtige/legitime unternehmenspolitische/-strategische Entscheidungen zu treffen. Dass hierbei Ethik hilfreich bzw. notwendig ist, zeigte bereits der Begründer der Theorie der Marktwirtschaft, Adam Smith. Er greift zur Beurteilung der Richtigkeit e… Kommunikatives Handeln im Top-Management: Ein Ansatz zur Entwicklung ethisch legitimierter unternehmenspolitischer/-strategischer Entscheidungen … Universitaires Européennes) (German Edition)


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    ISBN : #0470831618 | Date : 2002-03-22

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